Today, on my usual number, I got a woman I've had just once before ... she asked if I'd taken my meds, I said 'Yes, about 2 minutes ago' and she said something of the order "Well, you know you're going to be alright then - I hope you have a good day." And that was it. I begged her not to leave me yet, and then suddenly thought "Sod you!" and told her not to worry, I'd call someone else. And called the other office, in floods of tears by this point. The woman I got there was lovely, and after 15 minutes or so I felt like a human being again.
I've never known anything like this before ... in fact many of them tell me "This is what we're here for." Although I've only been answered by this woman twice, I feel quite reluctant to call that office in future in case I get her again. I guess I could always pre-empt by asking "Are you V*******?", but it's certainly weakened my trust in the organisation :(